Frequently Asked Questions
Everything you need to know about your high-performance gear.
How do I determine the best size for my ski jacket?
We recommend referring to our comprehensive size guide located on each product page. Our apparel is designed with an athletic fit; if you plan on wearing multiple layers, we suggest sizing up.
What is your return policy for performance equipment?
You can return unworn items with original tags attached within 30 days of purchase. Please note that for safety reasons, certain technical gear must be in its original, sealed packaging.
Do you offer international shipping for global customers?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service level.
How should I care for my waterproof GORE-TEX garments?
To maintain high-performance waterproofing, machine wash on a warm, permanent press cycle with liquid detergent. Tumble dry on medium heat for 20 minutes to reactivate the Durable Water Repellent (DWR) coating.
Are your products covered by a warranty?
All Spyder products carry a limited lifetime warranty against manufacturing defects in materials and workmanship. This does not cover normal wear and tear or damage from accidents.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package's progress in real-time.